Legal

IT Services Terms & Conditions

Terms and conditions for IT services provided by SIGNICRAFT Jarosław Abram.

§1. General Provisions

  1. These terms and conditions govern the general rules for the provision of IT services by SIGNICRAFT Jarosław Abram, ul. Krzyżowa 14/14, 91-457 Łódź, Poland, VAT No.: 7272834467, REGON: 381964949, hereinafter referred to as the "Contractor".
  2. These terms are a framework document. The specific conditions of each project — including scope of work, schedule, remuneration, technical support, and warranty — are set out in the individual agreement concluded between the Contractor and the Client.
  3. In the event of a conflict between these terms and the individual agreement, the terms of the individual agreement shall prevail.

§2. Scope of Services

  1. The Contractor provides services in the following areas:
    1. design and development of web platforms (including SaaS),
    2. website development,
    3. mobile application development,
    4. IT system integration,
    5. implementation of artificial intelligence solutions,
    6. cybersecurity audits and consultancy,
    7. technology consultancy.
  2. The Contractor delivers projects both directly to end clients and as a subcontractor within larger undertakings.

§3. Service Delivery Process

  1. The Client contacts the Contractor via the form at signicraft.pl, by phone, or by e-mail.
  2. Based on the discussions, the Contractor prepares and sends the Client a draft agreement specifying:
    1. detailed scope of work,
    2. project schedule,
    3. remuneration and payment schedule,
    4. acceptance criteria,
    5. scope and duration of post-deployment technical support,
    6. warranty conditions (where applicable).
  3. Work begins after the agreement has been signed by both parties.
  4. Signing the agreement constitutes acceptance of these terms and conditions.

§4. Payment Terms

  1. Payment for IT services may be made:
    1. by bank transfer to the account number shown on the invoice,
    2. by online payment (where available),
    3. in cash.
  2. The payment schedule (including any advance payments, milestone payments, or payment on acceptance) is set out in the agreement.
  3. The payment deadline is 14 days from the invoice date, unless the agreement provides otherwise.

§5. Acceptance of Work

  1. Upon completion of the work or a defined phase, the Contractor notifies the Client of readiness for acceptance.
  2. The Client has 7 business days to review the work and submit comments. Failure to submit comments within this period constitutes acceptance of the work.
  3. Where comments are submitted, the Contractor addresses them within the timeframe and manner set out in the agreement.

§6. Warranty and Guarantee

  1. The Contractor is liable for defects in delivered software under the statutory warranty in accordance with the Polish Civil Code (12 months for business clients, 24 months for consumers).
  2. In addition to the statutory warranty, the agreement may provide for an extended quality guarantee of a defined scope and duration.
  3. The conditions of post-deployment technical support (scope, response time, duration, remuneration) are set out in the agreement. As each project may have different requirements, technical support is always agreed on an individual basis.

§7. Intellectual Property and Licences

  1. The transfer of economic copyright or the grant of a licence for software developed under the project is governed by the agreement.
  2. Until full payment of the remuneration, economic copyright remains with the Contractor, unless the agreement provides otherwise.

§8. Confidentiality

  1. Both parties undertake to keep confidential any information obtained during the course of the collaboration that is not publicly available.
  2. Detailed confidentiality obligations may be set out in the agreement or in a separate non-disclosure agreement (NDA).

§9. Complaints

  1. Complaints regarding IT services may be submitted in writing to the Contractor's registered address or by e-mail to [email protected].
  2. A complaint should include: the Client's details, a description of the project, a detailed description of the problem, and the desired resolution.
  3. The Contractor will respond to the complaint within 14 business days of receipt.
  4. Complaints concerning software defects covered by the statutory warranty or guarantee are handled within the timeframes and procedures set out in the agreement or under the Polish Civil Code.

§10. Data Protection

  1. Personal data of clients is processed in accordance with the Privacy Policy available at signicraft.pl/en/privacy-policy.
  2. Where the Contractor processes personal data on behalf of the Client in the course of delivering the project, the parties shall enter into a separate data processing agreement.

§11. Final Provisions

  1. The Contractor reserves the right to amend these terms and conditions. Amendments take effect on the date of publication on the website and do not affect agreements concluded before that date.
  2. Matters not covered by these terms and conditions or by the individual agreement are governed by Polish law, in particular the Civil Code.
  3. Any disputes arising from the provision of IT services shall be resolved by the court having jurisdiction over the Contractor's registered address, subject to the proviso that in disputes involving consumers, jurisdiction is determined by general rules.

Last updated: April 2026